Shipping, Returns & Warranty

Promotional offer on newgarden.ca (Canada) only, until June 01, 2025, 11:59 p.m. (ET). While supplies last. Cannot be combined with other promotions, on Last Chance products, third-party products, services, shipping and gift cards. Refill, refills and repair items are excluded from the sale. Terms and conditions may be subject to change.

No price adjustment on previous purchases. Discount applied automatically at checkout.

No refunds or exchanges on purchases after 10 days from the date of taking possession. No returns, exchanges or refunds on final sale and special order products. For all returns, proof of purchase is required and merchandise must be unused, uninstalled and returned in its original condition and packaging. A restocking and refurbishing fee of 15% of the product value will be charged for any open boxes and/or damaged merchandise. Return shipping costs are the responsibility of the customer.

When you complete your purchase, you're not just buying something awesome – you're also taking on an important role. It's crucial that you, or someone authorized by you, are present at the shipping address you provided on the delivery day. This helps us make sure your order safely reaches you and avoids any missed connections.

We'll send you a tracking number as soon as your order is dispatched. This is your magic lens to see where your package is at any moment. Staying updated with the tracking information is the best way to be prepared for your order's arrival.

We deliver in the provinces of Canada with different carriers, offering fast and efficient service right to your door. We do not deliver to P.O. Boxes.

Please note that we do not ship to the Canadian territories: Northwest Territories, Yukon and Nunavut, and in Quebec's far north.
Moreover, due to logistical difficulties in making deliveries to certain remote areas, we reserve the right to cancel your order.

Standard Shipping: Your order will be delivered to the provided address without the need for a signature. Please be aware that the delivery service may leave the package at your doorstep. It is either your responsibility or that of a designated representative to be available at the delivery address to ensure the package is received safely and promptly.

Shipping with Signature Confirmation: Your order will be shipped to the specified address and will require a signature upon delivery. This means the delivery service cannot leave the package unattended at your doorstep. A signature is necessary to confirm receipt, providing an added layer of security for your shipment.

Priority Shipping: This option prioritizes the preparation of your order during standard warehouse hours, and guarantees same-day or next-day collection by the carrier, Monday to Friday. Similar to the shipping with signature confirmation, the package cannot be left unattended at your doorstep. A signature will be required upon delivery, ensuring the safety and security of your shipment.

Delivery is available under specific conditions and applies only when using our designated carriers. If our carriers do not service the delivery region, an alternative carrier may be used at an additional cost. If no suitable delivery option is available, the order may be canceled.

Please allow up to 1 - 2 business days to process and dispatch your order, and allow a further 2-3 working days for Ontario and Quebec orders, or 4-10 days for the others Province.

During holiday or promotional periods (such as Boxing week or Black Friday - Cyber Monday) delivery times can be impacted resulting in delayed shipments. This is due to holiday hours being in effect and significant increases in order volume. Orders placed on, or the day before, a Public Holiday can expect an additional delivery time of a few business days. Be assured that we are working our hardest to get your order out to you as soon as possible.

Once an order has been send to our warehouse we are unable to add/remove/change items in an existing order.
If you have any concerns or made a mistake on your order, please email us within 24 hours together with your order number for reference.

There are a few reasons that can keep us from being able to ship your order.Here are a few possible causes:
* The product(s) you ordered are out of stock.
* You live in a remote area, and we cannot deliver there.
* You specified a PO box as your delivery address. * Unfortunately, we are not able to deliver to PO boxes.
* A payment issue might have occurred when you placed the order.

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

Here are some reasons your delivery might be late:
* Your order was shipped during our sales and promotions season.
* You ordered more than one product.
* Your order was placed during a Quebec public holiday or a Canadian public holiday. Our main warehouse is in Quebec, and it is home base for each and every one of our products.
* There were unpredictable circumstances beyond our control.

If you live in an apartment building and you need a buzzer code to enter the lobby, please indicate it in the notes of your order. Your order may not be delivered if the delivery person does not have the lobby code.

Please also note that carriers do not have professional cell phones and do not call prior to delivery.

Yes, we have a showroom. It is located at 5780 Paré Street, Montreal (QC).

The showroom is open to the public from Monday to Tuesday, from 9am to 3pm, and on Friday from 9am to 12pm. It is closed on Wednesday, Thursday, Saturday and Sunday, as well as on public holidays.

Yes, you can buy directly from our showroom and leave immediately with your purchases. We only accept debit and credit cards as payment.

Newgarden accepts the following payment methods:

• Visa
• Mastercard
• American Express
• e-wallet
• Paypal

Newgarden accepts the following e-wallet payment methods:

• Shop Pay
• Apple Pay
• Google Pay (GPay)

No return, refund or exchange on purchases after 10 days from the date of taking possession. For any return or exchange, proof of purchase is mandatory and the merchandise must be unused, uninstalled, and returned in its original condition and packaging.

RETURN CONDITIONS
- Merchandise must be unused, in is original condition,
- If the merchandise has accessories, they must be in their original condition,
- The merchandise must be in its original box,
- Merchandise can only be returned if purchased online directly from newgarden.ca
- Merchandise must be returned within 10 days of receiving your order,
- Items listed as FINAL SALE cannot be returned for a refund,
- Samples, filling kits and repair parts cannot be returned for a refund,
- Shipping charges incurred during checkout are not refundable,
- Customers are responsible for any return costs,
- 15% of the purchase price will be charged for any opened box and/or damaged merchandise, and for refurbishment.

We do not offer exchanges, please create a return for the unwanted item and place a new order for the product you desire. This will ensure the product is available and gets to you quicker.

To be eligible for a refund, the product(s) must have been bought directly from our Online Shop. You can return most online orders within 10 days from date of receipt.

Please, contact our Customer Service by email to do a return. Indicate your order number in your email.

No, all sale items are final sale and are not eligible for a price adjustment, return, credit or exchange.

As soon as your return package arrives at our warehouse, you will receive an email to confirm that we have received your order. Your refund will generally be processed within 14 days of this date.

Refunds are processed to the same method and currency originally used for payment. Depending on the time of year (holiday delays or closures) and your banking institution, it may take longer to receive your refund.

Unfortunately, we do not refund shipping costs when you return part or all of your order.

Returns can only be created by original purchaser. We do not offer exchanges.

Please note that we do not offer price adjustments if a product you purchased is now advertised with a discount.
A discounted product is considered a final sale product that is not eligible for return, credit or exchange.